Terms

Last updated: 16 July 2026

1. Who we are

One Million Candles (“Eternal Light”) is operated by PRAHA BIZ CZ s.r.o., Reg. No. 23946181, Sokolská 1883/8, Nové Město, 120 00 Praha 2, Czech Republic, contact [email protected].

Payments are processed by Stripe. For your purchase Stripe acts as the merchant of record — it is the legal seller, collects any applicable VAT or sales tax, and handles refunds, chargebacks and payment support. Your card statement may show “Sold through Link”.

2. What we provide

A digital service: a virtual candle lit on a public wall at onemillioncandles.com. The candle carries a name, an intention and an optional short message. This is not a physical product and nothing is shipped.

3. Price and payment

Tea light $4, Votive $11, Grand candle $30. A one-time payment — there is no subscription and no account. Prices may be displayed in your local currency; the final amount is always shown before you confirm.

4. Immediate performance and withdrawal

Your candle is lit immediately after payment. Before paying you confirm, in a separate checkbox, that you request performance to begin at once and that you therefore lose your 14-day right of withdrawal for this digital content. If you do not give that confirmation, we cannot light the candle immediately.

Mistakes: if you made a typo in a name, contact us — we will correct it. We would rather fix your candle than refund it.

5. Content you submit

You are responsible for the name, intention and message you enter, and by lighting a candle you confirm they contain none of the following:

• hatred, slurs or attacks based on race, ethnicity, religion, nationality, sex, gender, sexual orientation or disability;
• threats, incitement to violence, or celebration of violence against any person or group;
• harassment of, or a private individual’s personal data used without their consent;
• impersonation, or a name entered to mock or defame a real person;
• anything unlawful, or content promoting it.

We may remove any candle that breaches this without notice and without a refund, and the payment is forfeited. Removal is at our reasonable discretion; because a candle is a digital service performed at once (section 4), the fee for a removed candle is not returned. This is a place of remembrance for grieving families, and we will keep it that way.

To report a candle, write to [email protected] with its link — we review reports and act quickly.

6. “Forever” — and its honest limits

Your candle is intended to stay permanently, and we mean it. We cannot, however, guarantee that any website runs for an unlimited time. If the project ever ends, we intend to publish the wall as a static archive so the candles remain readable.

If you ask us to erase your personal data, we will remove your candle — we cannot both keep it published and honour that request.

7. Complaints

Write to [email protected]. EU consumers may also use the ODR platform. Payment-related complaints are handled by Stripe as merchant of record.

8. Governing law

These terms are governed by the laws of the Czech Republic. Nothing here limits the mandatory consumer rights you have in your country of residence.